lost

I Lost my Komodo Key! How do I reset it?

Question: 

How do I reset my Komodo Sync Key? I seem to have misplaced it.

Answer: 

You can remedy this problem by typing some random characters in the text box that you would normal paste your Komodo Key into then click "Next".

This will present an option to reset your Komodo Key.

Steps:

- Tools->Set Up Sync...->Next
- If you haven't already...Enter email and password -> Next
- Enter 'I have no idea." in the text field->Next
- Click "I have lost my Sync Key"

This will be fixed very soon.

License installation key - Where do I get it?

Question: 

Where can I get my permanent license installation key?

Answer: 

While there are public downloads for licensed software, to get your permanent license key you need to log in to your My Account page. From your Account page, you can download any of your permanent licenses.

https://account.activestate.com

Sign in to your account, if you have not logged into the ActiveState site already. If you've forgotten your password, follow the instructions on the page.

If you are not signed in, you will not see "My Account" in the header bar. Once you have signed in, go to My Account.
You will see a listing of all your Licensed Products. There is a click-able link for each one.
Click the link to drill down.

You will now see a frame for licenses at the top, and a frame for software at the bottom.
Select the platform(s) you need, and click the link to download the license installer.

In the lower half of the page there are links for the software installers, which take you to the same installers that are available from the main downloads page.
***If you have been running a trial version, you will not need to re-install your software***
To convert from a trial to a permanent license, all you need to do is install the permanent license.